Delivery And Shipping Information

Shipping Rates & Policies

At Cranberry Corners Gift Baskets, we take great pride in offering you our premium selections. Our gift baskets are made when ordered. Our custom designs and meticulous wrapping and decoration take time and attention to detail. This ensures the quality and freshness of our products and the presentation of your gift. Over 99% of our gift baskets are designed and delivered successfully to a delighted recipient. Occasionally we encounter a problem. We ask that you thoroughly read the following information before placing your order so you clearly understand our policies. Please give us a call if you have any questions. Our goal is to ensure your satisfaction!

Ottawa Delivery & Shipping Information - Including Weekends!

Ottawa Delivery Information Monday to Saturday:

Delivery Rates are based on a 4 hour delivery window.

Delivery Times are: (9am to 1pm - 1pm to 5pm - 6pm to 9pm.)
Delivery Days: Monday to Saturday
Delivery Evenings: Monday to Friday

Ottawa Day Rate: $10.00, Evening Rate: $12.00
Barrhaven, Kanata, Orleans & Riverside South: Day Rate: $12.00, Evening Rate $14.00
Orleans (East of 10th Line Road): $14.00, Evenings Rate: $16.00
Gatineau, Greely, Manotick and Stittsville Day Rate: $15.00, Evening Rate: $17.00
Aylmer Day Rate: $16.00, Evening Rate: $18.00

Sunday Delivery: $15.00 in Ottawa.
Outlying areas: $17.00 & up.

Note: Additional items to 1 address: $5.00 each.
Rush delivery is available for shorter time periods. Please call for rates.

We do not create gift baskets on Sundays but we do arrange for Sunday delivery in Ottawa.

We call to confirm all residential deliveries. Our couriers will not leave items at the front door. If there is no answer, during a set delivery time, our couriers will attempt to leave your gift with a neighbour. If that cannot be done, a second redelivery charge will apply.

Please call to confirm delivery charges for outlying areas.
We do not deliver on Canadian Statutory Holidays.

Ottawa Valley, Western Quebec & Rural Delivery Locations

For cross Canada & USA deliveries, we use Fed Ex Ground shipping. Fed Ex Ground Delivery has proven to be a reliable system at reasonable rates. Fed Ex Ground Delivery does not guarantee a delivery date. Their accuracy rate is 99%.

Fed Ex Delivery Weekdays: 9am to 5pm, $14.00 and up with 1 weekday advance notice required.

Additional Ottawa & Rural Delivery Policies & Information

We ask that you double check your delivery address including postal or zip codes. Please provide us with a telephone number for yourself and your recipient. There is a redelivery charge for gifts sent to incorrect addresses. Please check your information carefully.

Cross Canada & USA Shipping

Cranberry Corners delivers your Gift Basket throughout Canada and the USA 5 days a week.
You may order your gift basket online 365 days a year. We deliver anywhere!

For cross Canada & USA deliveries, we use Fed Ex Ground shipping. Fed Ex Ground Delivery has proven to be a reliable system at reasonable rates. Fed Ex Ground Delivery does not guarantee a delivery date.
Their accuracy rate is 99%.

We also use Canada Post Expedited Delivery for remote locations and some rural locations as they may offer lower rates.

Hospital Delivery

Delivery to hospitals may be problematic. We call hospitals in advance for patient confirmation but your recipient may be discharged quickly. Hospital staff have no control over this. It is a decision made by Doctors when they are conducting their daily visits. Confirmation of a patient may change within an hour!

For example, if we call to confirm at 9am, and the hospital staff advise us that your recipient is still registered we will send out your gift for delivery. At 11am, if the doctor discharges your recipient and they leave the hospital before the courier arrives, your gift will be returned to us. Hospital staff will not redirect gift baskets to homes. They will not give out personal address information for discharged patients. If your recipient is discharged, there will be an additional delivery charge for a second delivery to their residence.

For New Baby Gift Baskets we strongly recommend you have your gift basket delivered to your recipient's residence once they are discharged.
Most new parents are overwhelmed and, with such short hospital stays, your gift basket may not arrive before the new mother is discharged.

Oftentimes hospitals have a central receiving department where packages are delivered prior to delivery to the patient. This may cause further time delays.

Holiday Delivery

During peak holiday seasons (Valentine's Day, Easter, Mother's Day, Father's Day and Christmas) please order early.
Due to higher than normal volumes, it may take several days for your gift to be created and delivered.
Oftentimes your recipient may be away. If this happens we will deliver your gift as soon as we are able to contact your recipient and confirm a delivery time.

Christmas Delivery

Due to extremely high volumes, the Christmas Season is an especially hectic time for orders and deliveries.
To ensure your gift basket is delivered before Santa arrives, we strongly recommend you place your order(s) in November and early December. Orders placed through our website 10 days prior to Christmas or less will not be guaranteed delivery on the day requested due to volume and weather conditions at this time of year. Please call for delivery confirmation.

It is heart breaking for our staff to have to refuse acceptance of an order at the last minute. Sadly this happens every year.

Balloons

Customer Service - Our Promise To You!

You, our valued clients, are our business. Your complete satisfaction is our goal! We realize you are entrusting us with much more than making a gift basket. We are tasked with conveying your sentiments: be they appreciative, happy or empathetic. We aim to exceed your expectations. With the Cranberry Corners Team working with you, we will help translate your ideas into a sensational gift which will represent you or your firm with style and pizzazz!
We work with you to establish a budget and promise to stay within that budget. All gift and food items we use are of superior quality. Add to this our presentation skills and you are guaranteed both quality and excellent value. If ever there is an occasion where we fail in our responsibility to you we will replace your gift or basket at no charge - including redelivery!

The Fine Print & Return Policies

Over 98% of our gift baskets are designed and delivered successfully to a delighted recipient. Occasionally we encounter a problem. We ask that you read the following information before placing your order so you clearly understand our policies. Please give us a call if you have any questions. Our goal is to ensure your satisfaction!

Substitutions

Occasionally items featured on our website may be discontinued or out of stock. We promise to replace those items with similar merchandise which will be of equal or greater value. If substituted items are more expensive there will be no additional charges to you. We do not ship chocolate during hot summer months. When necessary we will automatically substitute chocolate with a product of equal or higher value.

Need Some Help In Deciding What To Order?

Please call us at our local Ottawa number at 613-733-2828 or on our toll free line at 1-866-509-1100 for Canadian & USA orders.

We enjoy listening to your ideas, offering suggestions and helping create a beautiful design that will mirror your wishes.

Email us at: patti@cranberrycorners.ca with your request. VISA, MASTERCARD, AM EX accepted.